Qualis Health provides third party assessor and utilization review services to the State of New Mexico Human Services Department Medical Assistance Division (HSD/MAD). Our regional office is located in Albuquerque, NM. Qualis Health strives to improve and advance the efficiency, economy, effectiveness and quality of healthcare services provided to enrolled New Mexico Medicaid recipients.
Please check this page frequently for updates about provider training and resources.
March 31, 2017: Updates to Qualis Health Provider Effective April 1
We have made several improvements to the Qualis Health Provider Portal that take effect on April 1, 2017. Please read the System Updates for a summary of these changes. You can also find the System Updates document on the Provider Resources page in the “Qualis Health Provider Portal Resources” section.
February 27, 2017: Developmental Disabilities Waiver Coversheet Now Online
We have posted the Developmental Disabilities Waiver Third Party Assessor Coversheet on the Qualis Health website. Find it on the Provider Resources page in the “Coversheet” section.
January 27, 2017: New Mi Via Provider Checklists Published
Two new provider checklists are now online: Mi Via Developmental Disabilities Level of Care Review and Mi Via Medically Fragile Level of Care Review. These replace the Mi Via Level of Care Review checklist. The Provider Resources page also contains links to these checklists.
November 4, 2016: New Provider Notice Describes Feedback Process
In the new Compliments & Complaints Letter, we describe our system for handling feedback from a variety of sources, including clients, providers and patients. This letter is located on the Provider Resources page under the heading “Provider Notices.” We welcome your input!
October 18, 2016: Physical Therapy Review Provider Checklist Added
We have created a provider checklist for physical therapy therapy review submission. You can also find it on the Provider Resources page under the "Provider Checklists" heading.
September 15, 2016: New and Updated Qualis Health Provider Portal Guides Available
We have made some changes to the Qualis Health Provider Portal User Guide, as well as added an Administrator Guide. You can find links to these guides on the Provider Resources page.
July 19, 2016: Two New Training Videos Available for Mi Via Providers
Our Qualis Health Provider Portal training videos now include “Submitting Mi Via Budget Requests” and “Submitting Mi Via LOC Requests.” You can also find links to these videos on our Provider Resources page under the heading “Qualis Health Provider Portal Resources.”
July 13, 2016: UNM C.O.R.E. Budget Quick Start Guide Updated
We have updated the Qualis Health Provider Portal Quick Start Guide for UNM C.O.R.E. Budget Requests. You can find it on the Provider Resources page under the heading “Qualis Health Provider Portal Resources.”
May 24, 2016: Qualis Health Provider Portal Training Video for Dental Providers Completed
Our newest Qualis Health Provider Portal training video is “Submitting Dental Authorization Requests.” You can also find it on our New Mexico Medicaid Provider Resources webpage under the heading “Qualis Health Provider Portal Resources.”
May 18, 2016: Qualis Health Provider Portal Video Training Now Here
We now offer Qualis Health Provider Portal video tutorials. The first two videos are "Submitting Traditional Annual LOC Requests" and "Submitting Traditional Budget Requests," and you can find them on the Provider Resources page under the heading "Qualis Health Provider Portal Resources."
April 26, 2016: Two New Provider Checklists Available
We have posted two new checklists: Acute Rehabilitation Hospital Review and Non-DRG LTAC Hospital Review. You can also find them on the Provider Resources page under the heading “Provider Checklists.”
April 11, 2016: Attention New Mexico Fee-For-Service Dental Providers
A systems-related electronic transfer error between Qualis Health and Xerox has been identified which is impacting dental prior authorizations for the same procedure code with different oral cavity codes. This may result in codes that were approved by Qualis Health but are otherwise missing from the prior authorization in the Xerox system. Therefore, Qualis Health is manually updating individual prior authorizations while the issue is being resolved by Xerox. Should you experience a non-payment for this reason, please fax the following information to our dental fax queue at 1-877-717-8592 so that we may update the prior authorization.
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